Why doesn't the Casambi app find any luminaires?

Modified on Wed, 29 Mar 2023 at 08:01 AM

For the Casambi app to find any nearby devices your mobile device must physically be within Bluetooth range of the devices.

Some reasons why you may not see the Casambi devices in the Casambi app:

  • They are not powered
  • They are out of Bluetooth range of your mobile device
  • Your mobile device does not have Bluetooth switched ON
  • Your mobile device has not allowed the Casambi app to use "Blueooth" and/or "GPS/Location"
  • The devices are already paired to another network and have also been “hidden”
  • The luminaires do not have any Casambi devices fitted
  • The Bluetooth radio signal from the devices is being limited by its surroundings (In some situations the range of a Bluetooth signal can be dramatically reduced if a device is installed in a metal enclosure, or if thick stone walls or other possible constructional restrictions are affecting the signal strength coming from the device)

In addition to the mentioned points, sometimes restarting the mobile device can help too (to hard reset the Bluetooth functionality).

If you have a Philips Hue gateway please make sure your mobile device is connected to Wi-Fi and you have set the "Philips Hue enabled" option ON in the Casambi app "App settings".

Only unpaired devices can be added to a new network.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article