Troubleshooting
The attached pdf describes 3 of the most common issues related to our Support Team. It also includes the possible reason for these to occur and suggestions ...
Tue, 3 Oct, 2023 at 12:11 PM
SYMPTOMS: I can see my luminaire/device in the app but cannot use it I cannot add my luminaire/device to my network I can no longer control my luminaire...
Wed, 10 Jan, 2024 at 7:04 AM
SYMPTOMS: I only have partial control of the luminaires Some luminaires do not respond to commands or seem to react intermittently The “All luminaires” ...
Tue, 3 Oct, 2023 at 11:56 AM
SYMPTOMS: Communication from your mobile device seems slow or erratic & the Casambi app displays one of the messages below which does not disappear aft...
Tue, 3 Oct, 2023 at 12:03 PM
The first thing to do should you have a problem is to go to the Nearby devices view, find the device causing an issue and check its Network name. Us...
Wed, 10 Jan, 2024 at 7:03 AM
If the lights are ONLY controlled manually via the Casambi app or from switches. If you control your lights from a Casambi switch and the lights automat...
Mon, 8 May, 2023 at 12:33 PM
The Casambi app has the capability to send a diagnostic report from your network so we can remote troubleshoot an issue. For this feature to work correctly ...
Fri, 5 Jan, 2024 at 9:30 AM
For the Casambi app to find any nearby devices your mobile device must physically be within Bluetooth range of the devices. Some reasons why you may ...
Wed, 29 Mar, 2023 at 8:01 AM
If you cannot see your luminaire in Luminaires tab it might be that the luminaire is in some other network. Please go to Nearby Devices screen where you can...
Mon, 14 Sep, 2020 at 9:04 AM
Devices within a Casambi network can have multiple different control commands applied to them simultaneously. The software has inbuilt logic to tell devices...
Wed, 18 Mar, 2020 at 10:22 AM