Troubleshooting
The first thing to do should you have a problem is to go to the Nearby devices view, find the device causing an issue and check its Network name. Us...
Mon, 13 Mar, 2023 at 9:49 AM
If the lights are ONLY controlled manually via the Casambi app or from switches. If you control your lights from a Casambi switch and the lights automat...
Mon, 13 Mar, 2023 at 9:53 AM
The Casambi app has the capability to send a diagnostic report of your network so we can try and help troubleshoot an issue. For this feature to be ...
Mon, 13 Mar, 2023 at 9:58 AM
For the Casambi app to find any nearby devices your mobile device must physically be within Bluetooth range of the devices. Some reasons why you may ...
Tue, 26 Oct, 2021 at 4:42 PM
If you cannot see your luminaire in Luminaires tab it might be that the luminaire is in some other network. Please go to Nearby Devices screen where you can...
Mon, 14 Sep, 2020 at 9:04 AM
Devices within a Casambi network can have multiple different control commands applied to them simultaneously. The software has inbuilt logic to tell devices...
Wed, 18 Mar, 2020 at 10:22 AM
It is possible to replace a Casambi luminaire in a network without loosing the scene and other settings for that luminaire. The only requirement is that the...
Tue, 17 Mar, 2020 at 1:38 PM
When using a Casambi network you may see a "Configuration out of date" notification. This notification will be displayed if the network c...
Mon, 16 Nov, 2020 at 6:58 AM
Each Casambi enabled device stores information to allow it to run its own "internal clock" and also store the most recent data about sunrise, suns...
Mon, 26 Oct, 2020 at 2:51 PM
Possible icon banners that may appear over the luminaire icon in the Luminaires tab: Example icons: Possible icon banners that may appear over ...
Mon, 13 Mar, 2023 at 10:36 AM