Troubleshooting

Why doesn't the Casambi app find any luminaires?
For the Casambi app to find any nearby devices your mobile device must physically be within Bluetooth range of the devices. Some reasons why you may ...
Tue, 26 Oct, 2021 at 4:42 PM
I can't control luminaire
If you cannot see your luminaire in Luminaires tab it might be that the luminaire is in some other network. Please go to Nearby Devices screen where you can...
Mon, 14 Sep, 2020 at 9:04 AM
Presence sensors or timers do not activate as expected
Devices within a Casambi network can have multiple different control commands applied to them simultaneously. The software has inbuilt logic to tell devices...
Wed, 18 Mar, 2020 at 10:22 AM
How to replace a Casambi luminaire in a network
It is possible to replace a Casambi luminaire in a network without loosing the scene and other settings for that luminaire. The only requirement is that the...
Tue, 17 Mar, 2020 at 1:38 PM
"Configuration out of date": How to correct it?
When using a Casambi network you may see a "Configuration out of date" notification. This notification will be displayed if the network c...
Mon, 16 Nov, 2020 at 6:58 AM
Network time issues
Each Casambi enabled device stores information to allow it to run its own "internal clock" and also store the most recent data about sunrise, suns...
Mon, 26 Oct, 2020 at 2:51 PM
Distance between nodes
For classic networks, a maximum recommended distance is 30 feet (open air). For evolution networks, a maximum recommended distance is 50 feet (open air). ...
Tue, 27 Sep, 2022 at 10:26 PM
Remote Diagnostics
Sometimes you may have an issue, question or need help with your Casambi system. This is where our technical support team is here to assist. You are able to...
Mon, 31 Oct, 2022 at 10:24 PM