Troubleshooting: CONNECTING, SYNCRONISING, COMMUNICATING, CONFIGURATION OUT OF DATE

SYMPTOMS:

Communication from your mobile device seems slow or erratic & the Casambi app displays one of the messages below which does not disappear after a few seconds

POSSIBLE CAUSES:

Connecting: Your mobile device is trying to connect to a network

• You are out of communication range or devices are powered off

Synchronising: Your mobile device is synchronization to the network but not receiving verification back

• Your mobile devices’ Bluetooth cache may need clearing
• Possible Island issue (see separate Troubleshooting guide)

Communicating: Your mobile device is sending/receiving data to/from the Casambi cloud which  

• Your mobile devices’ Bluetooth cache may need clearing
• Possible lost or poor Internet connection

The configuration is out of date: The configuration on your mobile does not match the Casambi cloud

• Possible network configuration changes made on another mobile device more recently than when you last connected your own mobile device to the network
• Multiple people making simultaneous changes to the network configuration
• Possible poor internet connection
• Disabled ”Push notifications" on your mobile device & someone else makes network changes

CURE:

General: Check you have a good Internet connection & are in communication range of your network

Synchronising: Methods to clear cache & re-establish Bluetooth connection

• Switch off/on Bluetooth on your mobile device
• Switch your mobile device to flight mode for a few seconds
• Fully close & reopen the Casambi app
• Switch off & restart your mobile device
• Power the network devices off/on

One or more of the above options usually resolves most communication issues unless an “Island issue” exists

The configuration is out of date: Try to edit the network & message 1 appears (note the slight differences in the two messages)

  1.                                  

2.

• 1. Select "Yes” & the configuration on your mobile device will try to refresh to match the Casambi cloud server configuration (if this version is newest).
• If the cloud version is older than the local version on your mobile device you will be prompted with the second message
• 2. Select "Yes" to update the Casambi cloud server to the same configuration as stored on your mobile device