How can we help you today?
Enter your search term here...
to submit a new ticket
Check ticket status
Frequently Asked Questions
Is Casambi compatible with Smart Home solutions?
What is the Casambi app for?
What mobile devices support the Casambi app?
Where can I get the Casambi app?
Do you have guidelines for product installation & communication distance testing?
View all 26
Classic / Evolution FAQ
What is Classic and Evolution?
What are the differences between Evolution and Classic?
How to identify the firmware versions/grades in the Casambi app?
Which Casambi products can be updated to Evolution firmware?
Can I add a unit with 'Evolution' firmware to a 'Classic' network and vice versa?
View all 10
First time use FAQ
What does paired and unpaired mean?
What is a network and why do I need to add devices to it?
How do I take Casambi enabled luminaires into use?
How do I pair a Casambi enabled device?
Can a luminaire be added to multiple networks?
View all 6
Luminaires tab FAQ
What is the ‘Nearby luminaires’ control?
How do I control my luminaires from the luminaires tab?
How can I rearrange my lamps in the ‘Luminaires’ tab?
How can I create a group from my luminaires?
How to edit a luminaire control?
View all 12
Gallery tab FAQ
What is ‘Gallery’ used for?
How do I use the ‘Gallery’?
How do I control lamps in Casambi Gallery?
Why do some of my scenes appear next to a gallery picture?
Scenes tab FAQ
What is a scene?
How do I create a scene?
What are animations?
How do I create an animation?
What are Timers?
How to create a Timer?
What are Switches?
What does the "Use toggle" mean under Switch settings?
How to use Xpress?
How to change settings for Xpress?
Adding an EnOcean PTM-215B or PTM216B switch to Casambi network
View all 6
How to add a EnOcean EMDCB sensor to a Casambi Evolution network
EnOcean EMDCB sensor charging
More tab FAQ
What can I find in ‘More’ tab?
What can I change in Network settings?
What do different network/radio modes mean?
What do the different sharing settings mean?
How can I add users to my 'Password protected' "Evolution" network?
View all 8
How to create a Site
How to use a Site
Casambi API FAQ
What is an API?
Is the Casambi API free?
Where can I find more information about Casambi’s API?
What do you use the REST API for?
What do you use the Websocket service for?
View all 8