Casambi Support
Welcome
Login
Home
Solutions
How can we help you today?
Enter your search term here...
Search
Login
to submit a new ticket
Check ticket status
Solution home
Frequently Asked Questions
General FAQ
23
Is Casambi compatible with Smart Home solutions?
What is the Casambi app for?
What mobile devices support the Casambi app?
Where can I get the Casambi app?
Do you have guidelines for product installation & communication distance testing?
View all 23
Classic / Evolution FAQ
10
What is Classic and Evolution?
What are the differences between Evolution and Classic?
How to identify the firmware versions/grades in the Casambi app?
Which Casambi products can be updated to Evolution firmware?
Can I add a unit with 'Evolution' firmware to a 'Classic' network and vice versa?
View all 10
First time use FAQ
7
How do I unpair a Casambi enabled device?
What does paired and unpaired mean?
What is a network and why do I need to add devices to it?
How do I take Casambi enabled luminaires into use?
How do I pair a Casambi enabled device?
View all 7
Luminaires tab FAQ
12
What is the ‘Nearby luminaires’ control?
How do I control my luminaires from the luminaires tab?
How can I rearrange my lamps in the ‘Luminaires’ tab?
How can I create a group from my luminaires?
How to edit a luminaire control?
View all 12
Gallery tab FAQ
4
What is ‘Gallery’ used for?
How do I use the ‘Gallery’?
How do I control lamps in Casambi Gallery?
Why do some of my scenes appear next to a gallery picture?
Scenes tab FAQ
4
What is a scene?
How do I create a scene?
What are animations?
How do I create an animation?
Timers FAQ
2
What are Timers?
How to create a Timer?
Switches FAQ
5
What are Switches?
What does the "Use toggle" mean under Switch settings?
How to use Xpress?
How to change settings for Xpress?
How to add an EnOcean PTM-215B/PTM216B switch to Casambi network
Sensors FAQ
2
How to add a EnOcean EMDCB sensor to a Casambi Evolution network
EnOcean EMDCB sensor charging
More tab FAQ
8
What can I find in ‘More’ tab?
What can I change in Network settings?
What do different network/radio modes mean?
What do the different sharing settings mean?
How can I add users to my 'Password protected' "Evolution" network?
View all 8
Site FAQ
2
How to create a Site
How to use a Site
Casambi API FAQ
8
What is an API?
Is the Casambi API free?
Where can I find more information about Casambi’s API?
What do you use the REST API for?
What do you use the Websocket service for?
View all 8