Casambi Support

Application Notes 5

• System constraints overview
• Considerations for selecting the network mode
• Large installation commissioning recommendations
• Using Sites and Gateway in a Casambi network
• The importance of using the same firmware version for all devices

Troubleshooting 16

• Troubleshooting: The 3 most common issues
• Troubleshooting: PAIRED devices
• Troubleshooting: ISLAND issue
• Troubleshooting: CONNECTING, SYNCRONISING, COMMUNICATING, CONFIGURATION OUT OF DATE
• Unpairing a "Paired" device / Cannot add a device to my network

View all 16

Known Issues 4

• Android: Casambi devices cannot be seen in the Bluetooth list
• Network configurations and Sites
• Android 9, 10 and 11 as a gateway
• "Failed to synchronise network to Cloud" message: Possible correction

Full user guide (pdf) 2

• Casambi App User Guide (English) pdf
• Casambi App User Guide (German) pdf

General use 4

• Quick start process for first time Casambi app users
• System Overview
• Terminology definitions
• First time Casambi App use

Luminaires tab 5

• Luminaires tab
• Basic gestures
• Grouping
• Resume automation (for all luminaires or a Group of luminaires)
• Editing luminaire control properties

Smart Switching 8

• Smart Switching
• Dim and Save
• Cycle through modes
• Control Scenes
• Cycle Scenes

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Gallery tab 3

• Gallery
• Controlling luminaires
• Arranging gallery pictures

Scenes tab 6

• Scenes tab
• Creating a basic scene
• Circadian scenes
• Daylight scenes
• Animation scenes

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Timers 1

• Timers

Switches 3

• Switches
• Xpress switch
• Unpairing an Xpress

Sensors 4

• Presence sensors
• Daylight sensors
• Daylight sensor calibration and set up
• Configuring settings for multiple sensors simultaneously

Gateways 2

• Internet gateway
• DALI Gateway

More tab (other options) 17

• Network settings
• Sharing settings
• Control options
• Performance & Security
• Add devices

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Site 3

• Creating a Site
• Site control, scenes and timers
• Deleting a Site or Site account

General FAQ 24

• Is Casambi compatible with Smart Home solutions?
• What is the Casambi app for?
• What mobile devices support the Casambi app?
• Where can I get the Casambi app?
• Do you have guidelines for product installation & communication distance testing?

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Classic / Evolution FAQ 10

• What is Classic and Evolution?
• What are the differences between Evolution and Classic?
• How to identify the firmware versions/grades in the Casambi app?
• Which Casambi products can be updated to Evolution firmware?
• Can I add a unit with 'Evolution' firmware to a 'Classic' network and vice versa?

View all 10

First time use FAQ 6

• What does paired and unpaired mean?
• What is a network and why do I need to add devices to it?
• How do I take Casambi enabled luminaires into use?
• How do I pair a Casambi enabled device?
• Can a luminaire be added to multiple networks?

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Luminaires tab FAQ 12

• What is the ‘Nearby luminaires’ control?
• How do I control my luminaires from the luminaires tab?
• How can I rearrange my lamps in the ‘Luminaires’ tab?
• How can I create a group from my luminaires?
• How to edit a luminaire control?

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Gallery tab FAQ 4

• What is ‘Gallery’ used for?
• How do I use the ‘Gallery’?
• How do I control lamps in Casambi Gallery?
• Why do some of my scenes appear next to a gallery picture?

Scenes tab FAQ 4

• What is a scene?
• How do I create a scene?
• What are animations?
• How do I create an animation?

Timers FAQ 2

• What are Timers?
• How to create a Timer?

Switches FAQ 6

• What are Switches?
• What does the "Use toggle" mean under Switch settings?
• How to use Xpress?
• How to change settings for Xpress?
• Adding an EnOcean PTM-215B or PTM216B switch to Casambi network

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Sensors FAQ 2

• How to add a EnOcean EMDCB sensor to a Casambi Evolution network
• EnOcean EMDCB sensor charging

More tab FAQ 8

• What can I find in ‘More’ tab?
• What can I change in Network settings?
• What do different network/radio modes mean?
• What do the different sharing settings mean?
• How can I add users to my 'Password protected' "Evolution" network?

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Site FAQ 2

• How to create a Site
• How to use a Site

Casambi API FAQ 8

• What is an API?
• Is the Casambi API free?
• Where can I find more information about Casambi’s API?
• What do you use the REST API for?
• What do you use the Websocket service for?

View all 8

Support videos 26

• App overview
• Classic & Evolution explanation
• Control hierarchy
• How to use Casambi for the first time?
• How to create a Casambi network?

View all 26

Name for the area here 0

User Guides 2

• Getting Started Guide
• Casambi Pro User Guide

Frequently asked questions 39

• What is Casambi Pro?
• Does the Casambi Pro have all features of the Casambi App?
• What firmware does the Casambi Pro support?
• Can I pair devices into networks with Casambi Pro?
• Does Casambi Pro support EnOcean devices?

View all 39

Casambi Pro Release Notes 2

• Release notes 2023-11-03
• Release notes 2023-09-29