The attached pdf describes 3 of the most common issues related to our Support Team. It also includes the possible reason for these to occur and suggestions for possible cures.
The topics covered are:
- PAIRED devices: Where customers report having difficulty added devices to a network, finding devices, or controlling devices
- ISLAND issue: Where you appear to only have partial control of devices in your network
- COMMUNICATION issues: Where users are experiencing poor communication from their mobile device to their network and the app is prompting with various messages suggesting communication is being attempted but is unsuccessful.
There are also separate articles covering each of the above in our knowledge base. Links to these articles are below.
https://support.casambi.com/support/solutions/articles/12000096173-troubleshooting-paired-devices
https://support.casambi.com/support/solutions/articles/12000096174-troubleshooting-island-issue