How do I unpair a device?

Modified on Thu, 05 Oct 2023 at 03:33 PM

There are various places in the app where you can unpair Casambi enabled devices from a network.


For Luminaries:

  • Go to the ‘Luminaires’ tab and tap ‘edit’. Unpair a luminaire by tapping the ("X") that will appear in the corner of the relevant luminaire icon.
  • Go to the ‘Luminaires’ tab and double tap the luminaire icon to open its properties. Scroll to the 'Unpair device' option.

For Switches:

  • Go to the 'Switches' tab found under the 'More' tab.
  • Tap on the switch you wish to unpair. Scroll to the 'Unpair device' option.
    • Note that battery powered switches can only be unpaired while active. For Xpress this is done by pushing two buttons simultaneously.

or...

  • On iOS devices you can also swipe left on the device you wish to unpair and select the 'unpair' option.

or...

  • On Android devices you can long press on the device you wish to unpair and select the 'Unpair device' option.


For sensors:

  • Go to the 'Sensors' tab found under the 'More' tab.
  • Tap on the sensor you wish to unpair. Scroll to the 'Unpair device' option.

or...

  • On iOS devices you can also swipe left on the device you wish to unpair and select the 'unpair' option.

or...

  • On Android devices you can long press on the device you wish to unpair and select the 'Unpair device' option.


For Internet gateways:

  • Go to the 'Gateways' tab found under the 'More' tab.
  • Select the gateway to unpair and push the 'Bin' icon in the top right corner


For Control device gateways (e.g. CBU-DCS with DALI gateway profile)

  • Go to the 'Gateways' tab found under the 'More' tab.
  • Select the gateway you wish to unpair. Scroll to the 'Unpair device' option.

For any Casambi enabled device (except Internet gateways):
  • Go to the "Nearby devices" screen found under the ‘More’ tab. 
  • Find the device you wish to unpair, tap on it and select ‘Unpair device’. 
    • This will unpair the luminaire if you have modification (administrator) rights to the network. 
  • If you don’t have the modification rights to the network that the device is paired to then you need to have access to the devices power switch to be able to unpair. 
    • Tap on the device you wish to unpair and select ‘Unpair device’ and the app will open the 'Unpair’ screen. 
    • Tap on the ‘Start’ button and an orange "Time bar" will appear and start to move across the screen.
    • During the time it takes the bar to move across the screen, flick the power switch off and back on again. 
    • If unpairing succeeds then there is a message that luminaire has been unpaired. 
    • If it does not succeed then try again but switch the power off and on again more slowly (This may be needed for devices that use an additional power supply; such as a CBU-PWM4)


To unpair any battery powered device it must first be activated so that it appears as online in the Casambi app.




See also the video attachments.




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