Red or Purple text seen in Nearby Devices list

Modified on Mon, 9 Oct, 2023 at 8:30 AM

You may see the network name displayed in red or purple text in the Nearby devices view, when a certain error occurs:
 

Red text

  • Meaning: A units configuration indicates that it is in a network, but the device is not recognised in the network configuration.
  • Fix: Unpair the device and re-pair it to the network.

 

Purple text

  • Meaning: Duplicate unit ID. This may be caused, if multiple people are trying to pair devices to the same network simultaneously.
  • Fix: Unpair all devices showing purple text and re-pair them to the network.


A screenshot of a cell phone

Description automatically generated 

 

 


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