You may see the network name displayed in red or purple text in the Nearby devices view, when a certain error occurs:

Red text

  • Meaning: A units configuration indicates that it is in a network, but the device is not recognised in the network configuration.
  • Fix: Unpair the device and re-pair it to the network.


Purple text

  • Meaning: Duplicate unit ID. This may be caused, if multiple people are trying to pair devices to the same network simultaneously.
  • Fix: Unpair all devices showing purple text and re-pair them to the network.

A screenshot of a cell phone

Description automatically generated